1. Information we collect
When you contact us, we may receive your name, organisation, business email, telephone number, service interests and message. In a business engagement, information may also include business contact details, service records, access and asset information needed for the agreed work. We do not ask for passwords or recovery codes through general enquiries.
2. How information is used
We use enquiry information to respond, assess potential service fit, administer business relationships, provide contracted services, maintain security and meet legal obligations. Processing should be limited to a legitimate business purpose and appropriate to the context.
3. Lawful handling
Depending on the circumstances and applicable law, processing may rely on steps requested before a contract, performance of a contract, legitimate interests, consent or legal obligation. Where consent is relied on, it may be withdrawn subject to legal limits and the nature of the processing.
4. Cookies and analytics
This site does not intentionally describe a behavioural analytics programme. Essential hosting or security technologies may be used to operate the site. If optional analytics or non-essential cookies are introduced, their purpose and controls should be disclosed and any required consent obtained before use.
5. Sharing and international delivery
Information may be made available to personnel and service providers who need it for hosting, communications, security or contracted delivery, under appropriate confidentiality and access controls. Services may involve international teams or systems; relevant safeguards and transfer arrangements should be assessed for the actual engagement and applicable law.
6. Retention
We retain enquiry and service records only for as long as reasonably necessary for the stated purpose, operational continuity, dispute resolution and applicable legal requirements. Retention periods depend on record type and contractual context; records are securely deleted or de-identified when no longer needed.
7. Security
We use proportionate administrative and technical measures to reduce unauthorised access, loss or disclosure. No internet transmission or storage system can be guaranteed entirely secure. Access is limited according to role and operational need.
8. Your rights
Depending on your location and applicable law, you may have rights to request access, correction, deletion, restriction, portability, objection or withdrawal of consent. You may also have the right to complain to a supervisory authority. Requests can be made using the contact details below; identity verification may be needed.
9. Contact
Privacy enquiries: VIA SAN GALLO 21 FIRENZE - 50129 Italy (IT), phone +15392939941. Use the Contact page for an enquiry. This policy is not legal advice and must be aligned to the company’s actual practices and applicable obligations.